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STR Cleaning Services Agreement

This Agreement is made on [•] (“Signing Date”) between [•] (“Service Provider”) and [•] (“Client”), collectively known as the “Parties” and individually as a “Party“. (The Service Provider and Client will be collectively known as “Parties” and individually as a “Party”).

WHEREAS THE SERVICE PROVIDER SPECIALIZES IN PROVIDING TOP-QUALITY CLEANING SERVICES FOR AIRBNB PROPERTIES IN MELBOURNE, AUSTRALIA.

WHEREAS THE CLIENT IS SEEKING TO HIRE THE SERVICE PROVIDER FOR THEIR CLEANING NEEDS.

NOW, THEREFORE, in consideration of the mutual promises contained herein, the Parties agree to the terms and conditions as follows:

1. TERM AND TERMINATION:

1.1. This Agreement shall commence on the Signing Date and shall continue until terminated by the Client upon providing a written notice of seven (7) days. Either Party may terminate this Agreement immediately in the event of a material breach by the other Party.

1.2. The Service Provider values its relationship with the Client and is committed to providing excellent service. However, the Service Provider reserves the right to terminate the cleaning services at any time.

2. SERVICES:

2.1. The Service Provider shall provide professional cleaning services to the Client’s Airbnb property (“Property”) as outlined in the attached cleaning checklist, which will be completed on each visit to ensure a thorough cleaning process.

2.2. The Service Provider takes pride in its work and will make reasonable efforts to ensure that the services provided are satisfactory and meet the high standards set out in the checklist. The Service Provider will provide all necessary equipment and supplies. The Client agrees to provide the Service Provider with access to the Property and will provide all linen and towels. The Service Provider requires a minimum of 2 sets of linen and 3 sets for consecutive day bookings.

2.3. The Service Provider will bring all the necessary equipment and supplies to clean the Property, and the Client is responsible for providing access to the Property and providing all linen and towels. The Service Provider requires a minimum of 2 sets of linen and 3 sets for consecutive day bookings to ensure a seamless cleaning experience for the Client. The Service Provider retains the right to decline any additional services that are not included in the standard cleaning checklist.

2.4. The Service Provider specializes in cleaning services and does not provide any management, maintenance, and/or deep cleaning services to the Client.

2.5. The Service Provider aims to meet the Client’s specific cleaning needs as outlined in the cleaning checklist. However, any additional services requested by the Client that are not included in the standard cleaning checklist may be declined by the Service Provider.

2.6. The duration of each cleaning session will depend on the size of the Property, and the Client agrees to compensate the Service Provider for any extra time and effort required if the cleaning session exceeds the specified time limit or if the Property requires additional cleaning due to excessive dirtiness. (Please refer to the attached cleaning checklist to view the table outlining maximum man hours per property). Each extra man hour will be billed at $60/hour to ensure transparent and fair pricing for the Client.

3. FEES AND PAYMENT:

3.1. The Client agrees to pay the Service Provider the amount quoted for each cleaning session within two (2) days of receiving the invoice. If extra beds, such as sofa beds or blow-up mattresses, are used, the Client will be charged an additional $15 fee to cover the cost of laundry and labor, as we strive to provide the best possible service. 

3.2. The Service Provider understands the importance of budgeting for the Client and will make its best effort to inform the Client of any price changes in advance. In the event of any price adjustments, the Client will be responsible for paying the updated prices for any cleaning services requested after the price adjustment. Written notice of any price changes will be provided at least 7 days before the changes take effect to ensure transparency and fairness. 

3.3. The Service Provider understands that prompt payment is essential for a smooth working relationship, and the Client is responsible for paying the invoice within two (2) days of receiving it. In the event of late payment, a late payment fee of $10 may be charged to ensure timely payments. 

4. SCHEDULING:
4.1. The Service Provider strives to provide convenient scheduling options for the Client. To book cleaning services, the Client is kindly requested to provide a minimum of twelve (12) hours’ notice. In case of a same-day check-in, a twenty-four (24) hours’ notice is appreciated. For same-day checkins, a 4-hour window for cleaning is requested. If there is no same day check in at the property the Service Provider will schedule the cleaning session for the same day after 3 pm or the following morning at 8 am, with the Client’s permission. The cleaning services are available between the hours of 8 am and 8 pm. For bookings outside of these hours, a 15% surcharge will apply. Additionally, cleaning services scheduled on public holidays will incur a 20% surcharge.

4.2. In the event of a delayed guest checkout or if keys are not found in the lockbox, the cleaners from the Service Provider will wait at the property for up to 15 minutes. If the Client or the host fails to show up during this time, the cleaners will leave the property, and a $60 call-out fee will be charged.

5. CANCELLATION: 

5.1. The Service Provider understands that plans can change and strives to accommodate the Client to the best of its ability. If the Client needs to cancel a cleaning session, a minimum of 12 hours’ notice before the scheduled cleaning time is kindly requested. However, if the Client cancels within 12 hours of the scheduled cleaning time, a $30 late cancellation fee will apply. If the cleaners from the Service Provider are already on the premises when the cancellation occurs, a $60 call-out fee will be charged.

6. LIABILITY: 

6.1. The Service Provider is committed to providing high-quality cleaning services with utmost care. However, in the unlikely event of damages arising from the use of its services (unless caused due to its gross negligence), the Service Provider’s liability shall be limited to the value of the cleaning service provided. 

6.2. The Client acknowledges and agrees to indemnify and hold the Service Provider harmless from all claims, demands, damages, and expenses arising from the use of its services, excluding damages caused due to the Service Provider’s gross negligence. 

6.3. The Service Provider encourages the Client to promptly report any damage or concerns regarding the cleaning services provided within 24 hours of the completion of the cleaning session. The Service Provider will make reasonable efforts to address and resolve the issue in a timely manner. 

6.4. The Service Provider shall not be responsible for any damages or loss to the property, its contents, or the linens resulting from any pre-existing conditions or defects in the property, or any items left in the property during or after the cleaning session. 

6.5. The Client acknowledges that the Service Provider is not responsible for any damages or loss to items of value, including but not limited to cash, jewelry, electronics, and other valuable items left in the property during or after the cleaning session. The Client is advised to secure such items prior to the cleaning session. 

6.6. The Service Provider shall not be responsible for any damages or loss resulting from the Client’s failure to follow any instructions or recommendations provided by the Service Provider, including but not limited to those related to the care and maintenance of the property, its contents, or the linens. 

6.7. The Service Provider shall not be liable for any delays or failures in the performance of its obligations under this Agreement due to circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, fire, flood, war, terrorism, labor disputes, strikes, or any other events or causes beyond its reasonable control. 

6.8. Nothing in this Agreement shall exclude or limit the liability of either party for death or personal injury caused by its own negligence, fraud, or any other liability that cannot be excluded or limited by applicable law.

7. RIGHT TO USE BEFORE/AFTER PHOTOS: 

7.1.The Service Provider takes pride in showcasing its services, and reserves the right to use before and after photos of the property for promotional purposes.

8. Maintenance Reporting and Item Staging:

8.1.As a consideration to the Client, The Service Provider will inform the Client, to the best of its ability, of any maintenance issues discovered during the course of performing services. However, it is important to note that this service is provided as a courtesy and at no extra charge, and it will not be considered a failure to deliver services if maintenance issue(s) are not reported.

8.2.Similarly, as a courtesy to the Client, The Service Provider will inform the Client, to the best of its ability, if items are staged incorrectly (e.g. bed, toaster, etc.). However, it will not be considered a failure to deliver services if items staged incorrectly are not reported. Furthermore, The Service Provider is under no obligation to return the Unit(s) to the correctly staged state.

8.3.The Service Provider will make reasonable efforts to report any maintenance issues or incorrectly staged items to the Client, but it is the responsibility of the Client to ensure that their property is properly maintained and staged. The Service Provider’s services are focused on cleaning and may not include identifying or correcting maintenance or staging issues. The Client acknowledges that The Service Provider’s reporting of maintenance issues or incorrectly staged items is a courtesy and does not absolve the Client of their responsibilities in maintaining their property and staging it appropriately.

8.4.The Service Provider’s commitment is to provide excellent cleaning services to the best of its ability, and any additional services related to maintenance reporting or item staging are provided as a courtesy and without any obligation or liability on the part of The Service Provider. The Client acknowledges and understands that these additional services are not guaranteed, and The Service Provider shall not be held responsible for any damages or losses arising from the absence or accuracy of maintenance reporting or item staging.

9. RESPONSIBILITY FOR PROPERTY AND LINEN:

9.1. The Service Provider takes great care in its cleaning processes, adhering to high standards of quality. However, the Service Provider shall not be responsible for any damages or loss to the property, its contents, or the linens during the cleaning session, unless caused due to its gross negligence.

9.2. The Client is kindly requested to ensure that the property is secure and take appropriate measures to protect their belongings. The Service Provider will not be held liable for any damage or loss to the property, its contents, or the linens.

9.3. The Client acknowledges that the Service Provider is not responsible for any damages or loss resulting from any pre-existing conditions or defects in the property, or any items left on the property during or after the cleaning session.

9.4. The Client is advised to promptly report any damage or concerns regarding the cleaning services provided within 24 hours of the completion of the cleaning session. The Service Provider will make reasonable efforts to address and resolve the issue in a timely manner.

9.5. The Service Provider shall not be responsible for any damages or loss to items of value, including but not limited to cash, jewelry, electronics, and other valuable items left in the property during or after the cleaning session. The Client is advised to secure such items prior to the cleaning session.

9.6. The Service Provider shall not be responsible for any damages or loss resulting from the Client’s failure to follow any instructions or recommendations provided by the Service Provider, including
but not limited to those related to the care and maintenance of the property, its contents, or the linens.

9.7. The Service Provider shall not be liable for any delays or failures in the performance of its obligations under this Agreement due to circumstances beyond its reasonable control, including
but not limited to acts of God, natural disasters, fire, flood, war, terrorism, labor disputes, strikes, or any other events or causes beyond its reasonable control.

9.8. Nothing in this Agreement shall exclude or limit the liability of either party for death or personal injury caused by its own negligence, fraud, or any other liability that cannot be excluded or limited by applicable law.

10. CONFIDENTIALITY:

10.1. The Service Provider values the Client’s privacy and shall keep all information related to the Client and the property confidential. It will not disclose such information to any third party without the Client’s prior written consent.

11. MISCELLANEOUS:

11.1. ASSIGNMENT:

11.1.1. To ensure the best quality service, the Service Provider reserves the right to assign subcontractors to this project as needed to meet the requirements of this Agreement.

11.2. NOTICES:

11.2.1. Any notices required to be given to either party shall be delivered by e-mail, certified mail, personal delivery, or overnight delivery paid for by the other party.

11.3. FORCE MAJEURE:

11.3.1. Neither party shall be liable for any failure in the performance of its obligations under this Agreement due to circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, fire, flood, war, terrorism, labor disputes, strikes, or any other events or causes beyond its reasonable control.

11.4. MODIFICATION:

11.4.1. The Service Provider values its clients and may make changes to these terms and conditions from time to time to ensure the best possible service. The Clients will be notified of any changes, which will be made available on the Service Provider’s website. These changes
will become effective immediately, superseding any previously stipulated, respective, or otherwise, Terms and Conditions.

11.5. SEVERABILITY:

11.5.1. The Parties recognize that unforeseen circumstances may arise, and if any term, clause, or provision of this Agreement is held invalid or unenforceable by a court of competent jurisdiction, the remaining terms shall remain in full force and effect until the termination of this Agreement, ensuring that the Parties can continue their relationship on mutually agreed terms.

11.6. LEGAL AND BINDING AGREEMENT:

11.6.1. This Agreement represents a mutually beneficial relationship between the Parties and is legally binding. The Parties represent that they have the authority to enter into this Agreement, and it is valid and enforceable in Melbourne, Australia, where the Service Provider operates.

11.7. ENTIRE AGREEMENT:

11.7.1. This Agreement constitutes the entire understanding of the Parties, reflecting their commitment to a transparent and collaborative working relationship. It revokes and supersedes
all prior contracts between the Parties and is intended as a final expression of their Agreement. It shall not be modified or amended except in writing signed by the Parties hereto and specifically referring to this Agreement. This Agreement shall take precedence over any other documents which may conflict with this Agreement, ensuring clarity and consistency in the Parties’ interactions.

11.8. DISPUTE RESOLUTION:

11.8.1. The Service Provider is committed to resolving any disputes in a fair and timely manner. Any disputes arising from this Agreement shall be resolved in accordance with the rules of the Australian Arbitration Association, providing an unbiased and neutral forum for dispute resolution.

11.9. GOVERNING LAW:

11.9.1. This Agreement shall be governed by and interpreted in accordance with the laws of Melbourne, Australia, ensuring compliance with the legal framework of the jurisdiction in which the Service Provider operates.